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Unmet Customer Experiences:
The client had a desire to enhance customer experience by understanding preferences better and more in-depth, optimizing travel packages, and tailoring promotions.
After analyzing the problems, the travel agency management partnered with DataToBiz
For end-to-end travel analytics solutions, tapping into data analytics and management for the first time. We thoroughly understood their challenges and what they were looking for and deployed this set of solutions:
Managed Analytics Framework: As part of our analytics suite, our data professional put a Managed Analytics Framework in place that extracts insights from historical and real-time data, facilitating informed decision-making. For the company, it analyzes market trends, booking patterns, and customer behaviors, helping organizations stay ahead in this dynamic sector.
Custom Dashboard Development:Looking at the immediate need for timely insights and overhead costs, Our BI developers crafted Tailored sales and customer analytics dashboard dashboards for executives, managers, and front-line staff to access relevant KPIs, performance metrics, and customer trends in real-time.
The implementation of our comprehensive travel analytics solutions has significantly impacted the business operations of the agency. It helped with:
Revenue Growth: Achieved a remarkable 18% increase in revenue within the first FY of implementing data warehousing and analytics solutions.
Operational Efficiency:Reduced data processing time by 40%, enabling faster decision-making and response to US tourism industry changes and trends.
Customer Satisfaction:Improved customer satisfaction by 15% through personalized promotions, targeted marketing, and enhanced travel packages.
Competitive Advantage:Gaining a hike of 21000 more tourists than the previous FY from targeted campaigns, solidifying its market position again with opportunities to expand to more cities.
Cost Optimization: Optimized operational costs by 27% through automated processes and resource allocation based on data-driven insights from the custom sales analytics and customer analytics dashboards.