Optimizing Operations through Digital Transformation in Trucking and Logistics Business

Our Client

  • A leading provider of trucking and logistics services based in Lyon, France
  • Operations are across multiple countries in European Union (EU).
  • Been in business for over 12 years and serves customers in various industries.
  • Has a fleet size of 6000 vehicles.

Problem Statement

  • Inaccurate delivery ETA predictions and lack of real-time data leading to dissatisfied customers and missed opportunities.
  • Lack of visibility into the operations limiting their ability to respond to issues quickly.
  • Inefficient utilization of vehicles, drivers and other resources. This resulted in increased costs and reduced profitability.
  • The absence of real-time data and insights led to difficulties in making informed decisions affecting costs and productivity.
  • The manual dispatch process was time-consuming and error-prone, leading to delays in shipments.

Our Solution

  • We implemented a system to collect real-time data from various sources, including GPS, vehicle sensors, fuel consumption, maintenance records, etc.
  • A centralized data warehouse was created to store and manage the data collected.
  • For real-time visibility into the fleet’s movement and status, we implemented a real-time monitoring system.
  • We incorporated an automated dispatch system to streamline the dispatch process and eliminate errors.
  • Business intelligence dashboards were created and integrated into all departments and processes of the business to enable data-driven decision-making and performance tracking.

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Business Impact

  • The accuracy of ETA predictions improved by 21%, increasing customer satisfaction.
  • The dispatch process was streamlined and the on-time delivery increased by 5%.
  • Operational costs were reduced by 10% because of the improved and efficient systems.

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